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PUEBLO WEST, CO – San Isabel Electric Association, Inc.’s Membership located in Pueblo West experienced a short-lived but substantial outage this Sunday, December 27th, 2015. Due to an underground cable failing a maximum of 650 Members lost power at 2:30PM. Weekend dispatch allows for crews to be sent out immediately. Communications began utilizing social media, the most current, up-to-the-minute tool for outages. A majority of Members were back on 3:45, the remaining 35% were all on by 5:45PM.

Power was restored quickly thanks to the skill of linemen and the technology San Isabel Electric uses in times of crisis. A temporary, back-up line was available for the impacted-Members .While the cause of the cable failure is currently unknown, crews will be working to restore it while depending on power from the temporary line until the cable is fully operational again. Chief Operating Officer, Darryl Stewart, foresees this repair being completed by the end of the week.

San Isabel Electric’s team is continuing to make outages fewer and prepare Members for when they do happen. Communications and Operations have teamed-up to author a comprehensive outage preparedness plan, specific for the weather conditions of San Isabel’s service territory and applicable for every demographic. As always, Members were updated throughout the day via the San Isabel Electric Facebook and the local media. SIEA sent out an e-mail survey to all Members last week to better-understand what means of communication works best for them, especially when few options are feasible without power. Knowledge of what Members want and utilizing these tools will allow SIEA to keep Members in-the-know even when they are experiencing an outage. For updates, tips and tricks, find and “Like” San Isabel Electric on Facebook!

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As a not-for-profit cooperative utility, San Isabel Electric Association, Inc. provides electricity to rural communities through Southern Colorado. Serving 20,000 Members, San Isabel Electric Association has been keeping the lights on since 1938.