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A message to our members related to COVID-19

At San Isabel Electric, safety is always the most important consideration. We are actively monitoring the Coronavirus pandemic and are following recommendations and guidelines established by local and federal authorities.

 

Our offices are closed to the public until further notice as part of our continued effort to protect the health and well-being of our members, team members and communities we serve. Please visit our Ways to Pay page for a full list of payment options, by clicking the below button.

 

 

A letter from your CEO

As reports of the Coronavirus continue, San Isabel Electric is monitoring the situation and implementing plans to help protect you and maintain our critical business operations. As is the case with the flu and many other illnesses, the most effective way we can lower the risk of the Coronavirus for our families and in the workplace is to prevent the spread of germs.

 

Effective Tuesday, March 17, our offices will be closed to the public. We are not closed. Service to our members will not stop. We simply will be working differently for a time. We are committed to our mission of providing reliable power with superior service. 

 

San Isabel Electric is taking steps now to be prepared in the event there is a significant impact from the Coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide the excellent service you expect from us. Read More

Continuity of business
We are committed to our mission of providing reliable power with superior service. We are not closed. Service to our members will not stop. We simply will be working differently for a time.

San Isabel Electric is taking steps now to be prepared in the event there is a significant impact from the Coronavirus in our communities. We are focused on maintaining a healthy workforce, and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide the excellent service you expect from us.

 

Member Service Representatives are still available by calling 719-547-2160, Monday – Friday, 8 a.m. to 5 p.m. Please call 800-279-SIEA for after hours service-related questions.

 

As in any emergency, SIEA has mutual aid agreements with contractors, suppliers and neighboring electric cooperatives to provide support administrative or operational support if necessary.

 

Through our national association (NRECA), electric co-ops coordinate with others in the electric sector and the federal government to prepare for and respond to national-level disasters or threats to critical infrastructure. This includes scenarios such as pandemics that could impact the energy workforce.

 

Through this coordination, electric co-ops and government partners focus on actions and strategies that help protect the energy grid, prevent threats that may disrupt electricity service, and develop capabilities that help electric co-ops quickly respond and recover when major incidents impact the grid.

Preventive & protective actions
We are prepared to respond to situations to ensure that our services remain uninterrupted.  The spread of the virus has created a fluid and rapidly changing situation that requires close monitoring and a need to adapt quickly.  As part of our plan to continue providing safe and reliable service:

  • Our offices are closed to the public until further notice as part of our continued effort to protect the health and well-being of our members, team members and communities we serve. Mail and deliveries are still being accepted.
  • Employees who are experiencing any symptoms have been asked to remain home as a precaution so as not to infect members or co-workers they may come in contact with.
  • Any employee who has symptoms of COVID-19 will not be permitted to return to work until at least 10 days have passed since the onset of symptoms and fever has been absent for at least 72.
  • If face-to-face contact between members and employees is necessary, SIEA employees will ask the member if a member of their household has tested positive for COVID-19, if anyone in the members’ household has any symptoms of COVID-19 or has been in contact with someone who has symptoms of COVID-19.
  • Work-related domestic travel has been suspended and recreational travel is being discouraged.
  • Employees are encouraged to practice social distancing, as well as hand-washing and covering coughs and sneezes.