Power supplier issue causes major power outage | SIEA

Toll-Free: 1 (800) 279-7432 | Local: 1 (719) 547-2160

For immediate release:

12:30 PM – Monday, July 22, 2019

San Isabel Electric’s power supplier is experiencing problems and approximately 8,000 meters are without power. It will take some time for our power supplier to evaluate the problem and correct it. The outage began shortly before noon on Monday, July 22, 2019.

The outage is affecting members south of Pueblo, mostly along the I-25 corridor between the Greenhorn Valley and the surrounding Trinidad area.

Local, state and other officials are being notified of the situation.

Outage status updates will be posted every two hours at siea.com until power is restored. Members can report outages using San Isabel Electric’s mobile and online account management app SmartHub.

SmartHub can be used to:

  • Report power outages with a computer, tablet or smart phone.
  • View our outage map.
  • Track an outage’s status until power is restored.

Outages can also be reported by calling 1-800-279-7432. More information about outage reporting and preparedness is available at siea.com/safety.

San Isabel Electric’s outage restoration policy is to make repairs that will restore service to the most people in the least amount of time. Transmission lines and substations are repaired first, followed by distribution lines that feed neighborhoods. Tap lines and individual service lines are then repaired to restore power to customers who may still be without electricity.

In the event of a prolonged outage, members who are expected to be without power overnight will receive an automated phone call from San Isabel Electric, as soon as possible.

A press release will also be issued when power is restored, or when the outage is affecting less than 2,000 meters. The release will be posted at siea.com/news and on the co-op’s Facebook and Twitter pages.

If the outage continues to affect more than 2,000 meters for more than 24 hours, an updated news release will be issued each consecutive day at noon and posted on the co-op’s website and social media pages.

San Isabel Electric is a cooperative utility, owned by a group of member-owners, that together provide electricity in remote, rural areas where larger, investor-owned utilities don’t find it profitable enough to serve.

A large portion of the electric cooperative’s lines and equipment are in remote-rural areas and/or are in rugged-terrain, not accessible by roads or vehicles. These areas are difficult to access. Lineworkers often face arduous weather and road conditions making their job very difficult and dangerous.

From our office staff to those out in the field, we appreciate your patience as we work to restore power as quickly as safely possible for everyone involved.

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As a not-for-profit cooperative utility, San Isabel Electric provides affordable, reliable electricity with exceptional service to communities throughout southern Colorado. Serving nearly 20,000 Member-owners and 24,000 meters, San Isabel Electric has been keeping the lights on since 1938. We don’t just serve communities. We are part of communities.