For immediate release:
Thursday, January 20, 4:30 p.m.
San Isabel Electric has received numerous reports of a phone scam telling individuals they are past due on their account and without immediate payment will have their power shut off.
SIEA has received at least one report from a member who fell for the scam. The victim went to Walgreens, got the requested “MoneyPak,” and paid $500 to the scammer.
Individuals have received calls from various local numbers and may be threatened to disconnect electricity service if they are not paid immediately in cash through a third party.
When called back, an automated message states the number or code being called is no longer in service.
We advise Members with concerns to call our Member Services Representatives at 719-547-2160 or 800-279-7432 to verify the legitimacy of requests of payment history, amounts due or whether an employee was dispatched to your location.
San Isabel Electric’s payment options and account access are also available through our SmartHub app and at siea.com/ways-to-pay.
- Don’t give in to a high-pressure call seeking personal information – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the member service number on your utility bill.
- To verify whether an employee was dispatched to your location, call your utility using the number on your bill or the company’s website. San Isabel Electric field employees wear shirts with a San Isabel Electric logo, carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
- Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.