Your Meter Exchange
We have begun a proactive meter exchange as part of our scheduled maintenance program.
- Your new meter will be the same as your old meter.
- Your new meter will help guarantee reliability and fast response times.
- The old meters are reaching the end of their usable life and require an exchange.
- This project also allows for a visual inspection to make sure your meter box is safe.
This project coincides with several other maintenance and upgrade projects that are part of the co-op’s long-term strategy to replace equipment nearing the end of its’ usable life, to increase reliability, and keep operational costs down. For more information on our system upgrades, please visit siea.com/systemupgrades.
FREQUENTLY ASKED QUESTIONS
Why is this necessary?
The old meters are reaching the end of their usable life and require an exchange.
Do I have to be home during the meter exchange?
No, as long as your meter is outside, you do not have to be home for the meter exchange. Before the exchange work begins we will attempt to notify you by knocking on your door. A door hanger will be left behind when the exchange is complete, if no one answered the door.
How will I know when you'll be working at my house?
Property owners will be notified by email and phone when we begin working in their neighborhood. Before the exchange work begins we will attempt to notify you by knocking on your door. A door hanger will be left behind when the exchange is complete if no one answered the door.
Can I make an appointment?
No. You can not make appointment. The meter exchange is part of day-to-day maintenance. It is not possible for crews to efficiently maintain the system and make an appointment with every member. We have a right to access our equipment for maintenance and to inspect it for safety issues any time we deem necessary. By accepting electricity from San Isabel Electric, you agree to our terms and conditions.
What if I have dogs or animals outside?
Dogs have to be contained. Before work begins we will attempt to notify you by knocking on your door. If the knock is answered, the contractor will ask if you can contain animals. If animals can not be contained or if the contractor decided not to enter your property because of dogs or animals, we’ll contact the homeowner and find out when we can come back so they’re not out.
What type of meter will we be getting?
Meters are replaced like for like. The same or similar model will be fitted.
Will this inconvenience me?
You’ll be without electricity for about 30 seconds. The meter change is a simple operation that involves the disconnection of your electricity. You do not need to be home for this service. If you are not home at the time, the meter will still be changed and a door hanger will be left advising you the exchange has been completed.
Do I have to pay for the meter change?
No. The meter change is completed free of charge.
If you have any questions relating to your meter exchange please contact San Isabel Electric (Mon. – Fri. 8 a.m. – 5 p.m.) at 800-279-SIEA (7432) or email email@example.com. Your email will be returned within two business days.
Here’s what to expect during the meter exchange:
- Property owners will be notified by email and phone when we begin working in their neighborhood.
- All contractors and employees will have an SIEA ID on-person and the SIEA logo on their trucks or vans. Please call SIEA at (800) 279-SIEA to verify if you have any questions or concerns. San Isabel Electric has a list of who is working in your area.
- San Isabel Electric has hired Steel City Solar as the contractor for the system-wide meter-exchange project. Both San Isabel Electric and Steel City Solar employees will be exchanging meters.
- You’ll be without electricity for about 30 seconds.
- You do not have to be home.
- Before the exchange work begins we will attempt to notify you by knocking on your door.
- A door hanger will be left behind when the exchange is complete, if no one answered the door.
- If you have concerns about meter access, or other issues, please call 800-279-SIEA or email firstname.lastname@example.org