Frequently Asked Outage Questions

IF IT MEANS THE LIGHTS BACK ON FOR EVEN ONE MEMBER, WE ARE GLAD TO DO WHATEVER IT TAKES.

We do our best to avoid power outages, but sometimes Mother Nature has different plans.

What to do during a power outage?
  1. Verify that your entire house is out and that you haven’t just blown a fuse or tripped a circuit breaker.
  2. If you have determined that your home is out of power, turn off or unplug appliances with electric components, such as microwaves, televisions, and DVD players. This will help eliminate damage to your appliances from voltage surges when the electricity is restored. Leave just one light on so you know when power is restored. Wait a few minutes before turning on these appliances when the electricity is restored. This will reduce demand on the power supplier’s electrical system.
  3. If your power remains out for longer than a few minutes, or to report an electrical safety hazard, please contact us to report your outage. When you contact us to report an outage, please provide as many details as possible. If you heard a loud bang, or your power is out but your neighbors have power, let us know. This will help us determine any unknown problems on our system.
  4. If you use a standby generator, be sure it has been installed and wired properly. If improperly installed, a generator could cause dangerous conditions for utility employees working to restore power.
  5. Check the basement periodically for flooding. Never step into a flooded basement or room if water may be in contact with electrical outlets, appliances, or cords.
How can I report an outage?
  • Just text OUT to 76842 (SMTHB – short for SmartHub) to report a power outage.  
  • Use the SmartHub appLog into your account from your smart device. Click on … ] for More. Click on Contact Us, Report an Issue/Inquiry, and Power Outage. Make sure to check your breakers and fuses before clicking Accept 
  • Use SmartHub onlineLog into your account. Click on Report an Issue/Inquiry, then select Power Outage. Make sure to check your breakers and fuses before clicking Accept 
  • Call 800-279-SIEA (7432)We’re available to answer calls about outages and emergencies 24 hours a day, seven days a week.  

In order to protect members’ privacy, we cannot discuss account information on social media. Therefore, outages cannot be reported through social media at this time. We know it is frustrating to be without power for any length of time. All of us depend on electricity during our day to day routines at home and at work. Be assured that we will proceed as quickly as possible when your outage is reported to us. We sincerely appreciate your patience during an outage.

How can I get outage updates?

Outage status updates are posted at least every two hours on SIEA.com for large outages between the hours of 7 a.m. and 10 p.m. Large outages are outages that are affecting more than 100 meters. SIEA.com is mobile-friendly. You don’t need internet or Wi-Fi to access SIEA.com from your smart device, just your phone’s data.  Please note that our email and social media channels are not monitored 24/7. While even one of our members without power is a problem we take very seriously, in most cases we try to post only information about outages that last longer than four hours or affect more than 2,000 members.

TEXT & EMAIL ALERTS

Sign-up to receive text and email notifications to be notified when there are outages in your area. Notifications may be sent when you still have power. 

From your smartphone:
1. Click on “More” at the bottom of your screen.
2. Click “Settings” and then click “Contact Methods”.
3. Click the option for “Phone” and/or “Email.”
4. Proceed to enter the necessary information.
5. Once contact methods are complete, go back to “Settings.”
6. Click “Manage Notifications” then click “Service.”
7. Click on each section and turn on the notifications for the phone and/or email option.

How can I be notified of power outages or when outages are restored?

SmartHub offers text and email notifications when there is an outage in your area. Click here to learn how to sign up for SmartHub

Follow these directions to sign up for outage notifications, once you have logged into your SmartHub account:

From your smart phone:

1. Click on “More” at the bottom of your screen.
2. Click “Settings” and then click “Contact Methods”.
3. Click the option for “Phone” and/or “Email.”
4. Proceed to enter the necessary information.
5. Once contact methods are complete, go back to “Settings.”
6. Click “Manage Notifications” then click “Service.”
7. Click on each section and turn on the notifications for the phone and/or email option.

Click here for directions on how to sign-up for notifications from the web or personal computer. 

Please note that our email and social media channels are not monitored 24/7. While even one of our members without power is a problem we take very seriously, in most cases we try to post only information about outages that last longer than four hours or affect more than 2,000 members.