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Frequently Asked Outage Questions

IF IT MEANS THE LIGHTS BACK ON FOR EVEN ONE MEMBER, WE ARE GLAD TO DO WHATEVER IT TAKES.

We do our best to avoid power outages, but sometimes Mother Nature has different plans.

What to do during a power outage?
  1. Verify that your entire house is out and that you haven’t just blown a fuse or tripped a circuit breaker.
  2. If you have determined that your home is out of power, turn off or unplug appliances with electric components, such as microwaves, televisions, and DVD players. This will help eliminate damage to your appliances from voltage surges when the electricity is restored. Leave just one light on so you know when power is restored. Wait a few minutes before turning on these appliances when the electricity is restored. This will reduce demand on the power supplier’s electrical system.
  3. If your power remains out for longer than a few minutes, or to report an electrical safety hazard, please call 1-800-279-SIEA (7432). Your call will be answered by a Member Service Representative or our after hours call center. If the outage is widespread, our phone lines may be busy when you call. Please be patient, your call is very important to us. You can also use the data on your phone to sign into SmartHub with your username and password. Scroll to the bottom of the page and click REPORT AN ISSUE. Select POWER OUTAGE and enter the outage info on the next screen.When you contact us to report an outage, please provide as many details as possible. If you heard a loud bang, or your power is out but your neighbors have power, let us know. This will help us determine any unknown problems on our system.
  4. If you use a standby generator, be sure it has been installed and wired properly. If improperly installed, a generator could cause dangerous conditions for utility employees working to restore power.
  5. Check the basement periodically for flooding. Never step into a flooded basement or room if water may be in contact with electrical outlets, appliances, or cords.
How can I report an outage?

Reporting an outage it is easy with SmartHub. Using San Isabel Electric’s mobile account management app you can report a power outage from your computer or your mobile phone.

Just sign in, scroll to the bottom of the page, and click REPORT AN ISSUE. Select POWER OUTAGE and enter the outage information.

You can also report an outage by calling 1-800-279-SIEA (7432).

We know it is frustrating to be without power for any length of time. All of us depend on electricity during our day to day routines at home and at work. Be assured that we will proceed as quickly as possible when your outage is reported to us. We sincerely appreciate your patience during an outage.

How can I get outage updates?

Outage updates are posted on our home page at siea.com every two hours, 8 a.m. to 10 p.m. Please note that our email and social media channels are not monitored 24/7. While even one of our members without power is a problem we take very seriously, in most cases we try to post only information about outages that last longer than four hours or affect more than 2,000 members.

How can I be notified of power outages or when outages are restored?

Outage notifications are available through the SmartHub app. Click here to learn how to sign up for SmartHub

Follow these directions to sign up for outage notifications, once you have logged into your SmartHub account:

From your smart phone:

1. Click on “More” at the bottom of your screen.
2. Click “Settings” and then click “Contact Methods”.
3. Click the option for “Phone” and/or “Email.”
4. Proceed to enter the necessary information.
5. Once contact methods are complete, go back to “Settings.”
6. Click “Manage Notifications” then click “Service.”
7. Click on each section and turn on the notifications for the phone and/or email option.

Please note that our email and social media channels are not monitored 24/7. While even one of our members without power is a problem we take very seriously, in most cases we try to post only information about outages that last longer than four hours or affect more than 2,000 members.