OUTAGE
PROCEDURES
We do our best to avoid power outages, but sometimes Mother Nature has different plans.
Here’s how we go to work when you find yourself in the dark.
High-Voltage Transmission Lines
These lines supply power to transmission substations and rarely fail, but when damaged, line crews must repair these first.
Distribution Substation
Substations can serve hundreds or thousands of members. When an outage occurs, line crews inspect substations to determine where repairs must be made
Distribution Power Lines
If the outage can’t be isolated at distribution substations, we inspect the distribution lines. These are lines that carry power to your community
Tap Lines
If the power outage persists, we inspect the tap lines. These lines deliver power to the transformers located on utility poles or on pads for underground service.
Individual Homes
If your home remains without power, the service line between the transformer and your home maybe the culprit.
Keeping you updated
Outage alerts are available with SmartHub, and outage updates are posted on our home page every two hours.
Reporting power outages
Our employees work very hard to keep your power on, but unfortunately, outages do happen for various reasons. When you experience an outage, reporting it is easy when you still have power in the palm of your hand. San Isabel Electric offers several ways to report outages, including ways that don’t depend on landline or internet service.
- Just text OUT to 844-959-3013 to report a power outage.
- Use the SmartHub app. Log into your account from your smart device. Click on [ … ] for More. Click on Contact Us, Report an Issue/Inquiry, and Power Outage. Make sure to check your breakers and fuses before clicking Accept.
- Use SmartHub online. Log into your account. Click on Report an Issue/Inquiry, then select Power Outage. Make sure to check your breakers and fuses before clicking Accept.
- Call 800-279-SIEA (7432). We’re available to answer calls about outages and emergencies 24 hours a day, seven days a week.
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