Frequently Asked Questions
Will I lose power during the upgrade?
Any outages should last less than a few hours. We may have some short individual outages as we make improvements to transformers. We will attempt to notify affected members in advance of any planned outages.
Can't San Isabel Electric dig around my landscaping and/or property?
No, because of limited space in the easement and the location of other utilities that is not possible.
I don't have power and I wasn’t notified of the plan for my upgrade.
Feel free to call our office Toll-Free at 1 (800) 279-7432 or (719) 547-2160 if you have any questions so we can help you with your needs. You can also check the outage map on our homepage for unplanned outage information.
For safety reasons, member-owners are asked to not approach the Lineworkers in the field for scheduling information and questions about the upgrades.
Why do the rebuild?
The old underground line has caused numerous outages in the area and has reached the end of its usable life. We are making the investment in YOU, our member-owners to provide you with the most reliable power as possible. The smarter, more efficient, modern materials of the new system require fewer repairs, less maintenance, fewer outages and fewer unexpected costs which helps ensure steady rates for years to come.
When will you be in my neighborhood?
Construction is scheduled to begin June 3 and be completed by the end of the year. We will begin working in the exterior easements before moving to the interior easements.
Do I need to do anything?
Members are being asked to remove landscaping and property in the easement if it is in our right of way.
Is San Isabel Electric going to put the easement back to the original condition when they are finished?
Since permanent structures are not allowed in easements, we do not have an obligation or responsibility to restore them. It is the member’s responsibility to relocate, remove, and restore any permanent structures and landscaping. If the member does not relocate structures, we do attempt to restore existing property to the best of our ability.
What if you hit another utility’s line? How long will service be out?
Other utilities (gas, water, sewer, phone, and internet) are doing locates to help us make sure we don’t hit lines. If we do, they will be called ASAP to repair their lines.
Are you going to leave gaping holes in the easement overnight?
No, we are going to back fill holes and put barriers around the work area overnight.