Pueblo West, CO – June 6, 2018 – San Isabel Electric has received reports of a Colorado Springs solar contractor making fraudulent claims, using the electric co-ops name and trusted reputation as a sales tactic in the Pueblo West area.
Several San Isabel Electric Members have reported experiences of Ion Solar sales representatives going door to door making fraudulent claims that Ion Solar is working with San Isabel Electric on solar projects, working for SIEA or is affiliated with SIEA as part of their sales pitch.
These claims are completely false. San Isabel Electric fully embraces solar power, the positive business opportunities solar power growth is providing to the Southern Colorado community, as well as the potential energy bill savings for some consumers. However, San Isabel Electric is not in any way affiliated with any solar contractor, or any other contractor of any other trade.
Members who are considering adding solar panels to their home or business are encouraged to contact San Isabel Electric’s Energy Services Department to discuss how it will affect your rate and system interconnection (net-metering). Members can contact Energy Services by calling 719-647-6242 or by emailing jack.snell@siea.com or Benji.clementi@siea.com.
This is the second time in less than one year that San Isabel Members have reported Ion Solar sales representatives making these claims. The first instance occurred during July 2017. Ion Solar has made apologies by email and have promised to correct the problem in both instances.
“San Isabel Electric Association takes great pride in our ability to provide Southern Colorado with superior customer service, reliable power, local control and steady rates and we’ve done so for 80 years. The misrepresentation of Ion Solar’s relationship with San Isabel is confusing our Members, thus damaging our credibility and honorable reputation.” General Manager and Chief Executive Officer Reg Rudolph said.
San Isabel Electric is asking Members who have been contacted by Ion Solar, or any other company misrepresenting San Isabel Electric, to please email the name of the company, the phone number/means of contact and an explain of how they misrepresented San Isabel Electric to contactus@siea.com.
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As a not-for-profit cooperative utility, San Isabel Electric provides electricity to communities throughout southern Colorado. Serving nearly 20,000 Member-owners and 24,000 meters, San Isabel Electric has been keeping the lights on since 1938.
They coming Friday evening to my house. They took a picture of my light bill
Thank you for letting us know. Ion Solar has reached out to us to work together to educate any Ion Solar sales reps. that may have been misinformed. To determine the correct size of the solar system, the contractor you choose to go with will likely need at least a full year of your energy use data. That information can be found using our SmartHub app, just look for the Green Button. The desktop application can be accessed by going to: https://siea.smarthub.coop/Login.html# The SmartHub mobile app can be downloaded from the iTunes or Google Play Store. You can also call our Energy Services Department, they can provide you with your energy usage data to give to the contract and they can answer any questions you may have about how installing a solar system will affect your bill based on your energy usage history. Our Energy Services Department can be reached by calling 719-647-6242 or by emailing Jack.Snell@siea.com or Benji.clementi@siea.com
I’m a sales rep with ION Solar, I just want to say we apologize for any miscommunication ! I’m always very clear we are 3rd party and simply we are a solar company. I love working in the community of Pueblo West and the people out there have treated me with the upmost respect.
Thank you for the apology Tanner. We are looking forward to working with Ion Solar to make sure the flow of misinformation ceases immediately.
Ion is back. It did seem to me that they we’re partnering up with SIEA. Maybe I didn’t hear them correctly? I did hear $15,000 for a system that would save me $30.00 per month. I told them to leave and not come back.
Thanks for the message, Craig. San Isabel Electric fully embraces solar power, the positive business opportunities solar power growth is providing to the Southern Colorado community, as well as the potential energy bill savings for some consumers. However, San Isabel Electric is not in any way affiliated with any solar contractor, or any other contractor of any other trade.